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Effective October 3, 2026

Digital delivery

Ephemeris Lab is downloadable software, not a physical product. After the software or license key has been delivered, we do not offer voluntary refunds because you change your mind, no longer need it or prefer another product. Review the features, the price and license coverage, and the system requirements shown with the download before purchasing. Ask us if you are unsure whether it fits your needs.

Your consumer rights

This policy does not affect statutory rights or remedies for software that is not delivered, is defective or does not conform to its description. It also does not prevent refunds required by FastSpring, applicable law or payment-network rules.

Where a statutory withdrawal period applies to digital content, the checkout must obtain any consent and acknowledgement needed for immediate delivery and the loss of that withdrawal right. This policy alone does not waive that right.

Problems with a purchase

For a duplicate or incorrect charge, missing delivery or a technical problem on a supported system, email hi@ephemerislab.app with your order reference, purchase email and a description of the issue. Do not include payment-card details or private client charts. We will help investigate and arrange any remedy you are entitled to.

Purchases processed by FastSpring are subject to FastSpring’s purchaser terms. You can also contact FastSpring buyer support for those orders. FastSpring may issue a refund independently to address fraud, disputes or other requirements.

Approved refunds

The payment provider processes approved refunds. The payment method and your bank determine when the money appears. A refunded or reversed purchase withdraws the associated license, and you must stop using that license.